US Supply employs dedicated inside support staff that carries out a proactive order process, ensuring smooth transactions with consistency.

The Customer Finance Department at US Supply does more than just collect money. We have programs for you where we offer lines of credit to help you with your business. While many credit departments act like the anti-sales division, here at US Supply our credit personnel place a strong emphasis on customer care and sales assistance. The credit department strives to support good customer relations.

For customers who do not have an account and are looking to make a quick purchase immediately, our credit department has enabled our sales associates to set you up On the Fly at any of our locations, which allows you to make the COD purchase quickly and be on your way.

Our US Supply Purchasing Team understands our customers’ needs. The driver of purchasing team at US Supply has moved far beyond traditional roles limited to contracting goods and services on demand. Our Purchasing Team at US Supply knows that what they do is intrinsic to the company’s profitability and productivity. Our teams understand that sales revenue and availability depend on how well the purchasing department functions. Buying goods and services is only the beginning, our world-class procurement department is staffed by procurement professionals highly skilled at negotiating the best deal for the company – which provide you our customer with the highest quality product available for a competitive price.

Purchasing works closely with all locations to manage the Returns & Warranty Exchange Programs. At US Supply we make it as convenient as possible when it comes to returns and factory warranty claims. With Customer Care as our priority, we provide a NO Hassle Exchange & Warranty program. We understand that there are times you need to return items and as long as the return is within the manufacturers' policies, we will provide you credit.

You can contact your local branch, any customer representative or even submit a claim via email for maximum convenience.

Credit Solutions That Work for You

Our Customer Finance Department is here to help your business grow. Instead of acting as a barrier, our team focuses on customer care and sales assistance, offering flexible lines of credit to support your cash flow. For customers without an account, we offer quick On-the-Fly setup at any branch, allowing you to make immediate COD purchases without delay.

Purchasing with Purpose

Our Purchasing Team plays a critical role in your success. More than just sourcing products, they work strategically to ensure the right materials are available when you need them. With world-class procurement professionals skilled in negotiation, US Supply secures the highest quality products at competitive prices, giving you both value and reliability.

Returns & Warranty Made Simple

We know returns and warranty claims are part of the job. That’s why we offer a No-Hassle Exchange & Warranty Program. As long as the return meets manufacturer policies, we’ll issue credit quickly and efficiently. Customers can process claims by contacting their local branch, working with any customer representative, or submitting directly by email for maximum convenience.

At US Supply, everything we do—credit, purchasing, returns, and support is designed with one goal in mind: helping contractors get the job done right.